FAQs

 

Getting started


Where can I download the Piiipo app?

  • You can download the Piiipo app from the App Store on iOS or Google Play on Android. 

 

How do I apply?

  • Register a new account with your phone number and valid email address from Piiipo App or website. After filling in the required information, a verification email will sent to your mailbox to activate your account. Once your account has been verified, we recommend setting up your security questions and PIN number. 

 

 

General


How do I update the Piiipo app?

  • If an update is available, simply open the App Store or Google Play and update the app.

 

How do I change the language?

  • We currently support English, Chinese (simplified), and Spanish.
  • The language can be changed by opening the menu in the mobile app or accessing the dropdown located at the top of the webpage.

 

How do reward points work?

  • You will earn reward points for purchasing services or providing services to others as a vendor. If you are part of an Advance Team, your team members can provide you will additional rewards. The points you accumulate over time can be used when purchasing other services or can be sent as a gift to others.

 

 

Customers


How do I make an appointment? 

  • Appointments can be booked on Piiipo website and mobile app. Simply click "Book an Appointment" on the website or search for your desired services on the mobile app.

 

How do I locate the service that I need?

  • You can modify the filters to narrow down the vendors and services. Filters include service type, price, time, and location. Once the filters have been selected, only vendors that match the requirements will be shown.

 

What is the process of booking an appointment?     

  • Customers can look up the various type of services and the vendors who offer them.  

  • Once the customer selects a vendor, the customer selects a time window and sends a booking request to the vendor.  

  • Vendor can accept or decline the booking request under requested appointments

  • If accepted, both customer and vendor will get a notification and a text message to confirm appointment date and time. 

  • Once the service has been marked as completed, the customer and vendor will leave ratings and reviews for each other.

 

Can I submit a special request if I cannot find a vendor that meets my needs?

  • Yes, you can submit a special request by accessing the "Post-a-Need" option in the menu. This feature allows you to request your personal needs for a potential service. Vendors can then contact you with an offer if they are interested in performing your requested service.

 

How do I know if the vendor is qualified to perform a service?

  • All of our vendors must be approved by our team before they are able to offer their services. This process includes reviewal of documentation and ID to ensure the vendor is fully qualified for the service they are performing.

 

Can I cancel an appointment?

  • Yes, you can cancel appointments at no charge up to 24 hours before the appointment time. If the cancellation occur within 24 hours of the appointment time, a cancellation fee may be required. The cost of the fee is set by the vendor of the service.

 

 

Vendors


How do I become a vendor?

  • You can apply to become a vendor by selecting the "Become a vendor" option in the menu. Once selected, you will need to submit three references along with completing the qualifications checklist. Please ensure that emails for the references are current as a reference request will be sent to the submitted references. 

 

What documentation do I need to become a vendor?

  • To ensure quality for our customers, we require all vendors to submit documentation for their desired service. This includes a photo ID and any supporting documentation or business licenses/certifications. All documentation must be reviewed and approved by our team before your service is visible to customers.

 

How do I access my e-Wallet?

  • In the mobile app, tap on the top left to open the menu. Under your name, tap on your earnings and balance to access your e-Wallet.
  • On the Piiipo website, go into vendor view and click on the dashboard.

 

Can I search for potential customers who need special service?

  • Yes, you can search for potential customers who posted a special request for a service by accessing the "Lead Box" option in the menu. You can view these requests and submit an offer to the customer.

 

 

Advance Team


What is an Advance Team?

  • An Advance Team is a hierarchical team structure in which members can sponsor other users to join their team. Members can be customers, vendors, or both.

 

How do I become part of an Advance Team?

  • To become a member, you require a sponsor code from an Advance Team member. Once you enter the code, you will become part of your sponsor's Advance Team. You will be able to access your own referral code which can be used to invite other users to your team. You can only become part of a single team.

 

What are the benefits in becoming part of an Advance Team?

  • Your team members can earn you commission and reward points when purchasing services or providing services to others. The more members you invite, the greater your potential for earning commission and rewards. Your team members can also invite others which will also grow your Advance Team.

 

 

Troubleshooting


I'm having issues with opening certain tabs on the website, what can I do?

  • If you are having issues accessing certain areas on the website, try disabling your adblocker for Piiipo.com. Some adblockers contain functions that prevent certain features of our website from working or displaying properly.

 

If I can’t find the app in the app store, what can I do? 

  • If you cannot find the app, please check your country/region in your account settings.

1) Go to your iPhone “Settings.” 

2)Scroll down to find your iTunes & App Store. 

3) Click on your Apple ID. 

4) View your Apple ID. 

5) Select on your Country/Region and then click on Change Country. 

6) It will show you where you currently Country/ Region is, you can scroll up and down to find United States. 

7) Click to confirm, “agree,” for your select region and accept the Terms of Service. 

8) It is optional to add your payment method, otherwise, just click on back on the top right corner  

9) Go back to the App Store, you will be able to find the Piiipo app. 

 

Where can I submit a support ticket or claim for resolving issues related to payment and transactions?

  • You can submit a support ticket or claim to be reviewed by our team. To submit a ticket:
  • On the mobile app, tap on the top left to open the menu and tap on help.
  • On the website, click on the image of a support agent located to the right of the Quotes & Inquiries tab.

 

I'm still having issues, how do I contact support?

  • We're here to help! You can chat with us online or reach by email at support@piiipo.com. Additionally, you can also call our customer service at (703) 596-1499.

 

 

Other


Is it the closest driver that will respond to the appointment or how is the driver notified to come pick up a customer? 

  • The following is the Piiipo workflow:   

  • Customer books a driver according to driver’s available time and date  

  • Driver accepts the appointment request   

  • Customer pre- paid for service and merchant pre-holding the fund   

  • Driver completes the service and gets paid.  

  • A text message will get sent out to customer or vendor.  

  • Driver or service provider set up available time and a service rendering fee.   

  • For example, the driver can set his / her price for picking the client up from airport.